Respect & Storage Policy

At Nourishing Orchard, we take great care in sourcing and delivering the finest quality ingredients. To maintain the highest standards in customer service and product integrity, we have a zero-tolerance policy regarding mistreatment of our staff and any negligence in proper product storage and handling.

 

Respect for Our Staff

We believe in a safe, respectful, and positive environment for both our team and our customers. Any form of aggressive, abusive, or disrespectful behavior toward our staff will not be tolerated. This includes: Verbal abuse, threats, discriminatory or inappropriate remarks and harassment in any form.

We are committed to providing a safe and respectful workplace. Any customer engaging in such behavior may have their orders refused, canceled, or permanently restricted from doing business with us. We reserve the right to take further action if necessary.

 

Storage & Handling Responsibility

We work hard to ensure that all our products are delivered in peak condition. However, once your order has been delivered, it is your responsibility to store it correctly to maintain quality and freshness. We cannot accept returns or refunds for items that have been damaged due to improper handling or storage.

 

Best Practices for Storing Your Ingredients

Keep products in a cool, dry place, away from sunlight. Exposure to heat and moisture can affect quality.

Use airtight containers to preserve freshness after opening. Many of our ingredients are natural and sensitive to air exposure.

Refrigeration is recommended for certain items like nuts, dried fruits, and specialty ingredients to extend shelf life. Some products can even be frozen for long-term storage.

Check packaging for specific storage instructions—some ingredients have unique requirements for best results.

For more detailed storage recommendations and answers to common questions, please visit our FAQ page