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FAQs

SHOPPING THROUGH WEBSITE

Can I amend my order?

Yes, you can. At Nourishing Orchard, we strive to accommodate all our customers to the best of our ability.

What should I do if Ireceived an incorrect or damaged item?

At Nourishing Orchard, we take great pride in fulfilling each customer’s order with care and attention to detail. However, if you happen to receive an incorrect or damaged item, please reach out to us as soon as possible with your order number. We are committed to resolving the issue promptly.

Can I buy some productin bulk if I don’t have a business?

Yes! Definitely you can. Our website is user-friendly for everyone, whether you have a business or a consumer.

How can I change theemail address on my account?

Please send an email to our customer service, and we will be happy to assist you with that.

When I place an order will you charge my Credit card?

Once you place the order, your credit card will be charged, unless you choose to pay in instalments through a third party.

Can I order by phone?

Provide an answer to the question here, with as much detail as possible to help your customers.

If an item is out ofstock, will you get more of that?

Certainly, we do!

How can I be notifiedwhen an out-of-stock product is back in stock?

There is a box next to out-of-stock products where you can enter your email, and we will notify you by email when it's back in stock.

PRODUCT

What’s the differencebetween 'Roasted' and 'Dry Roasted' nuts?

Roasted nuts are cooked in oil while Dry Roasted nuts are roasted using our advanced oven roaster, with no oils added during the process.

What is sulphur?

Sulphur dioxide, or preservative 220, is used to maintain the color of dried fruit. In Australia, the maximum allowed level of sulphur dioxide is 3000 mg/kg. For most people, sulphur dioxide is a safe
and approved food preservative. However, individuals with an allergy or sensitivity to sulphites should avoid it. In such cases, we recommend opting for organic or natural alternatives.

At Nourishing Orchard, we ensure that the sulphur dioxide content in our products stays well within the limits set by Australian standards.

What causes dried fruitsto turn dark?

Dried fruit, like fresh fruit, naturally ages over time due to factors such as temperature, humidity, and storage conditions. If dried fruit darkens, it is still safe to consume. To maintain its freshness, color, and texture for longer, we recommend storing all dried fruit in airtight containers in the fridge.

Are raw nuts healthieror the roasted nuts?

All nuts are beneficial for your health as they contain healthy fats. Dry roasted nuts are considered healthier than oil-roasted ones, and there is not much difference between dry roasted nuts and raw nuts.

What is the difference between normal dried fruits and cooking grade dried fruits?

Cooking-grade dried fruits are typically 10-20% more affordable than regular ones. They tend to be darker in color, smaller in size, or may have imperfections like chips, and are not as carefully graded.

What types of fats arefound in nuts, and how do they affect cholesterol levels?

Almost all nuts, whether raw or roasted, contain healthy fats that help lower bad cholesterol levels in your body.

How fresh are your products? 

At Nourishing Orchard, whether a product is delivered to our warehouse from a supplier or imported from overseas, it won’t stay long in our warehouse and will be shipped out within a few months at most.

STORAGE TIPS

How can I keep my nuts fresh, crisp, and delicious?

Since in Victoria, Australia, the weather is often humid, to keep your nutty treats in the best condition, store them in an airtight container in the fridge or freezer. Worried about expiry? Nuts can be refrigerated or frozen for up to one year (they don’t freeze solid). Just remember to bring them back to room temperature before serving. Easy! Now you're a nut expert!

How can I keep my dried fruits fresh, crisp, and delicious?

Since in Victoria, Australia, the weather is often humid, to keep your dried fruit in the best condition, store it in an airtight container in the fridge or freezer. Worried about expiry? Dried fruit can be refrigerated or frozen for up to one year. Just remember to bring it back to room temperature before serving. Easy! Now you're a dried fruit expert!

How should I store saffron?

Since in Victoria, Australia, the weather is often humid, the best way to store saffron is in an airtight container, away from direct sunlight, heat, and moisture. Opt for a dark glass jar or metal tin to limit exposure to oxygen. Keep the container in a cool, dry place, such as a pantry or cupboard, for optimal freshness.

How should I store Dried Tarragon?

Since in Victoria, Australia, the weather is often humid, the best way to store Tarragon is in an airtight container, away from direct sunlight, heat, and moisture. Opt for a dark glass jar or metal tin to limit exposure to oxygen. Keep the container in a cool, dry place, such as a pantry or cupboard, for optimal freshness.

How should I store Dried Mint?

Since in Victoria, Australia, the weather is often humid, the best way to store Mint is in an airtight container, away from direct sunlight, heat, and moisture. Opt for a dark glass jar or metal tin to limit exposure to oxygen. Keep the container in a cool, dry place, such as a pantry or cupboard, for optimal freshness.

How should I store Dried Dill?

Since in Victoria, Australia, the weather is often humid, the best way to store Dill is in an airtight container, away from direct sunlight, heat, and moisture. Opt for a dark glass jar or metal tin to limit exposure to oxygen. Keep the container in a cool, dry place, such as a pantry or cupboard, for optimal freshness.

How should I store Dried Parsley?

Since in Victoria, Australia, the weather is often humid, the best way to store Parsley is in an airtight container, away from direct sunlight, heat, and moisture. Opt for a dark glass jar or metal tin to limit exposure to oxygen. Keep the container in a cool, dry place, such as a pantry or cupboard, for optimal freshness.

How should I store Oregano?

Since in Victoria, Australia, the weather is often humid, the best way to store Oregano is in an airtight container, away from direct sunlight, heat, and moisture. Opt for a dark glass jar or metal tin to limit exposure to oxygen. Keep the container in a cool, dry place, such as a pantry or cupboard, for optimal freshness.

How should I store Dried Basil?

Since in Victoria, Australia, the weather is often humid, the best way to store Basil is in an airtight container, away from direct sunlight, heat, and moisture. Opt for a dark glass jar or metal tin to limit exposure to oxygen. Keep the container in a cool, dry place, such as a pantry or cupboard, for optimal freshness.

How should I store Dried Chives?

Since in Victoria, Australia, the weather is often humid, the best way to store Chives is in an airtight container, away from direct sunlight, heat, and moisture. Opt for a dark glass jar or metal tin to limit exposure to oxygen. Keep the container in a cool, dry place, such as a pantry or cupboard, for optimal freshness.

How should I store Dried Coriander?

Since in Victoria, Australia, the weather is often humid, the best way to store Coriander is in an airtight container, away from direct sunlight, heat, and moisture. Opt for a dark glass jar or metal tin to limit exposure to oxygen. Keep the container in a cool, dry place, such as a pantry or cupboard, for optimal freshness.

How should I store Dried Penny royal?

Since in Victoria, Australia, the weather is often humid, the best way to store Penny Royal is in an airtight container, away from direct sunlight, heat, and moisture. Opt for a dark glass jar or metal tin to limit exposure to oxygen. Keep the container in a cool, dry place, such as a pantry or cupboard, for optimal freshness.

How should I store Dried Fenugreek?

Since in Victoria, Australia, the weather is often humid, the best way to store Fenugreek is in an airtight container, away from direct sunlight, heat, and moisture. Opt for a dark glass jar or metal tin to limit exposure to oxygen. Keep the container in a cool, dry place, such as a pantry or cupboard, for optimal freshness.

How should I store Dried Rose Petals?

Since in Victoria, Australia, the weather is often humid, the best way to store Rose Petals is in an airtight container, away from direct sunlight, heat, and moisture. Opt for a dark glass jar or metal tin to limit exposure to oxygen. Keep the container in a cool, dry place, such as a pantry or cupboard, for optimal freshness.

How should I store Dried Rose Buds?

Since in Victoria, Australia, the weather is often humid, the best way to store Rose Buds is in an airtight container, away from direct sunlight, heat, and moisture. Opt for a dark glass jar or metal tin to limit exposure to oxygen. Keep the container in a cool, dry place, such as a pantry or cupboard, for optimal freshness.

How should I store Sumac?

Since in Victoria, Australia, the weather is often humid, the best way to store Sumac is in an airtight container, away from direct sunlight, heat, and moisture. Opt for a dark glass jar or metal tin to limit exposure to oxygen. Keep the container in a cool, dry place, such as a pantry or cupboard, for optimal freshness.

How should I store Dried Hibiscus?

Since in Victoria, Australia, the weather is often humid, the best way to store Hibiscus is in an airtight container, away from direct sunlight, heat, and moisture. Opt for a dark glass jar or metal tin to limit exposure to oxygen. Keep the container in a cool, dry place, such as a pantry or cupboard, for optimal freshness.

How should I store Date syrup?

To store date syrup, keep it in a cool, dry place away from direct sunlight, ideally in an airtight container in your pantry at room temperature. While refrigeration isn't strictly necessary, it can extend the shelf life and prevent crystallization. If you choose to refrigerate it, make sure to use a tightly sealed container.

How should I store DatePaste?

To store date paste, keep it in an airtight container in the refrigerator, where it can last for up to 3 months. For longer storage, you can freeze it in a freezer-safe container for up to a year.

How should I store Pitted Date?

To store pitted dates, keep them in an airtight container in the refrigerator for the longest shelf life, as this helps retain their moisture and prevents them from drying out. You can also store them in a cool, dark pantry for shorter periods, but they may dry out more quickly.

How should I store Diced Date?

To store diced dates, keep them in an airtight container in the refrigerator for the best quality and longest shelf life. You can also freeze them for even longer storage, ensuring they are well sealed to prevent freezer burn.

How should I store Vacuumed Date?

To store vacuum-sealed dates, keep them in a cool, dry place like a pantry, ideally in a sealed container or vacuum bag, away from direct sunlight. For an even longer shelf life, you can also store them in the refrigerator.

RETURNS

Can I return myproduct?

Yes, you can. If you haven’t opened the products and the seal remains intact, you can return the items within 14 days.

Can I return an item for an exchange?

Yes, you can. If the products remain unopened and the seal is intact, you can return the items for an exchange within 14 days.

CERTIFICATES

What certifications do your products have?

Most of our products are certified as ‘Halal’ and ‘Kosher’.

How do I know if a product is ‘Halal’ or ‘Kosher’?

You can check the certifications of each product below the product in the shop section All of our 'Kosher' products are audited and certified by 'Kosher Australia'.

Some of our products are ‘Certified Organic’. What does that mean?

Certified Organic products are grown and processed without synthetic pesticides, herbicides, or fertilizers, and are free from genetically modified organisms (GMOs). Growers also use methods that support the ecological balance of natural systems. In short, they are better for both the Earth and your body. These products are certified organic by accredited bodies.

What is the difference between organic and natural products?

Organic means that no chemical pesticides have been used in the cultivation of the crop, while natural refers to products that contain no additives or have undergone minimal processing.

PAYMENTS

How can I use my discount / promo code?

When check out, there is place that you can add your promo code and it will be deducted from the whole amount.

How much does postage cost for my order?

 Once your order is complete, you can visit the shipping page for more details on the costs.

DELIVERY

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.